FAQS

How to calculate the shipping cost of the product?

We will provide free shipping service for any product purchased from us, and you do not need to pay for shipping.

How to cancel an order after successful payment?

Generally, we will ship within 1 to 2 days after you complete the order payment.We accept cancellations on orders for products that have not yet shipped. If your order status is in this case, you can contact us to cancel the order.

What should I do if I have placed an order but the information I filled in is wrong?

When the product is not shipped, you have one chance to modify the order information. You can contact us and tell us the information you want to modify, and we will help you complete the modification.

Email:support@auroglint.com

How should I return or exchange an item?

You can contact us, tell us the reason for the refund and provide us with the courier information.We will provide the collection point closest to your delivery address. You only need to send the product to this address, we will exchange or refund according to your needs after receiving the product.

It should be noted that you need to pay for the shipping fee when sending the product back. If the reason for your return is in accordance with the "Refund instructions" that requires us to bear the shipping fee, we will pay you the shipping fee within 48 hours of receiving the product.

 

If you have any questions, you can contact us, we will do our best to solve the problem for you.